by Gerry Brown | Mar 31, 2018 | Customer Experience, Uncategorized
Whether or not Duke Ellington was a cricket fan, I don’t imagine that when he composed this famous song in 1932, that he’d expect that the 2018 Australian cricket team would take his words so literally. For any of you that have been on a day trip to Mars, or for whom...
by Gerry Brown | Mar 27, 2014 | Customer Experience
The original three Rs can trace their start in life as a reference to the importance of a strong educational foundation: Reading, Riting and Rithmetic. Depending on which account you believe, they appear to date back to the early nineteenth century and, despite...
by Gerry Brown | Mar 8, 2014 | Customer Experience
For those of you that follow this blog regularly you’ll know that I like UK Train Operating Companies (TOCs) as much as I like a tooth ache and that molar misery is always intensified by one of my regional carriers, First Great Western (FGW). My recent blog The Great...
by Gerry Brown | Feb 26, 2014 | Customer Experience
I’m sure that being stuck for over an hour on a cold train platform on a dark and stormy night in February was a major contributor to the already dark thoughts I had about South West Trains and the rest of the ghastly UK train operating companies (TOCs). My train had...
by Gerry Brown | Jan 24, 2014 | Customer Experience
Canada doesn’t often get a mention in world news, unless it’s an article on moose abuse or with the word boring attached to it. As Canadian comedian Mike Myers said “if everybody from around the world gathers, the Brits would say, ‘Our navy ruled the world,’ the...
by Gerry Brown | Dec 2, 2013 | Customer Experience
In an increasingly competitive business world, many organizations state loud and proud that customer experience is a key strategic initiative that promises great things for their customers. Published statistical evidence, aligned with my personal experiences, suggests...
