I know that there is more than one way to help you save your customers and ensure that you are headed in the right direction. Here are the main services I offer and that I believe can be adapted to meet your specific needs and your organization’s budget.


I work with many clients and recognize that they are unique and have continually changing and challenging issues in their business. Consequently I adapt my approach to meet their specific needs and do not try to “shoe horn” packaged programs where they obviously won’t fit.

Read more


My workshops are aimed at the key people in your organization that are responsible for defining, developing and operationalizing your customer experience strategy. They are designed to provide inspiration, innovation and regeneration for your people and enable them to make a real and immediate difference in their daily lives and to enhance the company as a whole. These are typically half-day session, but can be tailored to your specific situation and the availability of your people.

Read more


You can invite Gerry Brown to speak at your events and to share his ideas with you.

The goal with each presentation is to inform, inspire and entertain in equal measure and to leave your audiences re-energized and rededicated to the tasks at hand.

Read more

Start saving your customers today

Learn the 4 key principles for delighting your customers and transforming the fortunes of your organisation