You can invite Gerry Brown to speak at your events and to share his ideas with you. The goal with each presentation is to inform, inspire and entertain in equal measure and to leave your audiences re-energized and rededicated to the tasks at hand.
When Gerry Brown spoke at my Academy for Chief Executives meeting in his persona as ‘Customer Lifeguard’, he ran an engaging workshop that had a lasting impact on the participants. Gerry brings his extensive industry experience and expert insight to the challenges of establishing a world class customer experience. More importantly, he challenged individual Chief Executives to up their game with specific relevant suggestions for the diverse industry segments represented. At least one participant has implemented a new customer service programme as a direct result of the workshop. Humility and a Canada Dry sense of humour, mean that Gerry appeals across the spectrum to bring home his message of ‘Wow Not Ow!’
Gerry presented to over 250 contact centre professionals at our Annual Conference last year and the feedback was great, with delegates rating Gerry ‘above standard’ on content and ‘excellent’ on delivery. If you’re looking for an engaging, confident speaker who can apply real life case studies and anecdotal notes backed by industry research and rich content then I highly recommend Gerry.
Gerry has both presented, and been a co-chair, at a number of our Engage Customer conferences. He brings infectious energy and professional and personal experiences that makes customer experience come alive. Delegates have praised his enthusiasm, passion, subject knowledge and entertaining style. If you are seeking an engaging, eloquent and inspirational speaker on all things customer related, then Gerry should be your first call.
The Customer Lifeguard Workshop was a eye opening for me. As a mobile and web app developer this subject is so vital for both my own business as well as the businesses I work with. The highlight for me was the understanding the four principles of great customer experience, how it breaks down and even helping me evaluate my culture, commitment, communication and community aspect of my business. It showed me that I need to improve my communication level and got some clear action points I can implement right away in my business.
Gerry recently chaired proceedings at our Customer Service and Experience Summit. Throughout the day Gerry provided relevant insights from his experiences, provoking conversation from our audience of CS brand leaders and delivered a narrative that compelled.
Leveraging his experiences working with some of the world’s most recognisable companies our audience greatly benefited from Gerry’s leadership and his input was a major factor for our conference’s success. I would recommend Gerry to any of our brand clients looking to rejuvenate or evolve their customer service and experience strategy.
Gerry spoke at one of our events on Engagement Strategies. Both the delegates and us were impressed by his level of preparation and professionalism, which translated into his outstanding presentation. Was a pleasure to do business with and would definitely consider having Gerry speak at one of our events in the near future. Highly recommended!
Gerry is a great Customer Strategist. I have seen him speak on a couple of occasions and he recently spoke on one of our webinars. He illustrates his delivery with personal examples. I loved his suggestion of moving from an environment where people “put emotions into a drawer marked ‘Not to be opened while at work'” to an environment which “allows human creativity to blossom in all parts of the Customer Journey”. The audience clearly agreed. Here is some of the feedback – “Great quality content”, “Got the cogs turning!”, “Great Tips that gave me a new view on processes” and “Great reassurance – we’re not alone!
Gerry presented at our Customer Contact Executive MindXchange 2014 in Lisbon as our Keynote. His in-depth knowledge of the subject matter and smooth presentation skills made him an instant hit. He proved to be an outstanding speaker, very well rehearsed and got the point across successfully.
Providing Customers with a positive experience, even, perhaps, especially when things go wrong, as inevitably they will and do, requires a certain mindset and suite of both corporate and personal capabilities. Having attended one of Gerry’s workshops, I recommend anyone who wants to know how to formulate and then implement an effective Customer Experience Strategy to sign up today.
I asked Gerry to speak at a Chartered Institute of Marketing Surrey branch event as I wanted to bring in an expert in customer service who could deliver a strategic view in aligning the customer experience to marketing. He shared stories, insight and gave strategic marketers ‘inspiration’ (fed back by a number of delegates). Gerry was an excellent choice.
Gerry’s energy was electric at the Customer Experience Exchange for Telecoms. All attendees, and myself included, were moved by his thought-provoking insights and experiences based on his impressive career in customer experience and service. He was calm, concise and always had a value-add comment as chairman of the Exchange – this is a difficult package to find in a speaker. In addition to his existing responsibilities as chairman, Gerry very collaborative and helpful as he is, stepped in at short notice with expert insights when needed and was able to steer smaller discussion groups just as well as he was able to speak in front of a full room of experts. I felt my event was in safe hands with Gerry at the steering wheel!
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