by Gerry Brown | Dec 2, 2013 | Customer Experience
In an increasingly competitive business world, many organizations state loud and proud that customer experience is a key strategic initiative that promises great things for their customers. Published statistical evidence, aligned with my personal experiences, suggests...
by Gerry Brown | Jul 24, 2012 | Customer Experience
The Tour de France ended on Sunday in Paris with a stunning, bravura victory for Bradley Wiggins and Team Sky. As I saw the amiably tousled (well with his helmet off) figure of “Wiggo”, along with “Cav” and “Froomey, and the rest of the...
