by Gerry Brown | Jul 26, 2017 | Digital Transformation
Do try this at home. Pick two or three of your favourite and most used smartphone or device apps, such as those provided by airlines, banks, hotels or retail organizations. The best examples will be where you need to create or login to an account, and/or authenticate...
by Gerry Brown | Jul 10, 2017 | Digital Transformation
Any organizational discussion on improving customer experience (CX) will undoubtedly find that the digital experience, and the overall digital strategy, will quickly find a spot on the agenda. A well designed and thoughtfully timed digital strategy can drive enhanced...