by Gerry Brown | Sep 10, 2013 | Customer Service Solutions
I recently moved house which, in itself is not particularly worthy of a blog post and would probably even fail to excite the most avid Twitter follower, as thousands of people up sticks every day. But it was that last fact that led to a minor eureka (that’s Greek for...
by Gerry Brown | May 21, 2013 | Customer Service Solutions
Our North American friends will know that in baseball if a player has a batting average over .300, he’s having a pretty good season and, according to Scorecasting, is paid over $3 million more than the average Major League Baseball salary. But when you look at it, a...
by Gerry Brown | May 13, 2013 | Customer Service Solutions
Big Data hit the headlines in a front page article in the Sunday Times this weekend that suggested that the Met had agreed to buy mobile phone data, belonging to 27 million customers, from Ipso-Mori, a leading market research company, who in turn had bought the info...
by Gerry Brown | Apr 22, 2013 | Customer Service Solutions
The recent fine for making a bucket load of “silent calls”, levied against Talk-Talk (I guess more accurately called Not Talk!), was exceptionally heart-warming, and provided no little sense of schadenfreude, for those among us – yeah, that’s probably all of us...
