by Gerry Brown | Dec 5, 2018 | Customer Service Education, Uncategorized
It feels as if we live in an increasingly nasty world where a lack of civility and courtesy, an increase in bad manners, and an avalanche of negativity, especially in business, are some of the least bad outcomes. But fortune smiled on me recently and I was at a couple...
by Gerry Brown | Aug 1, 2014 | Customer Service Education
As mobile technology marches on unrelentingly and many device owners appear to be surgically or unnaturally attached to their smartphones and tablets, the concept of Bring Your Own Device (BYOD) has gained significant currency. Briefly stated, BYOD refers to the...
by Gerry Brown | Jul 30, 2014 | Customer Service Education
In a recent blog entitled Customer Service Education – A License to Skill, I spoke about the importance of rethinking, expanding and broadening career preparation for young people. In particular, the need for businesses and academic institutions to do more to equip...
by Gerry Brown | Jul 15, 2014 | Customer Service Education
The Road to a Brighter Future isn’t a Dead-end Street The despair was etched across Gavin’s face. His trembling handshake and hunched shoulders conveyed a very real sense of low esteem, dejection and hopelessness. We met at a student job fair last year where I...
