by Gerry Brown | Apr 3, 2019 | Uncategorized
In the year 5555 Your arms are hanging limp at your side Your legs got nothing to do Some machine’s doing that for you In the Year 2525 – Zager and Evans It’s not just the intelligence that’s artificial It’s perhaps no coincidence that Zager and Evans, who...
by Gerry Brown | Dec 5, 2018 | Customer Service Education, Uncategorized
It feels as if we live in an increasingly nasty world where a lack of civility and courtesy, an increase in bad manners, and an avalanche of negativity, especially in business, are some of the least bad outcomes. But fortune smiled on me recently and I was at a couple...
by Gerry Brown | Oct 22, 2018 | Uncategorized
In 1977 an aspiring writer and self-confessed fan called Bill James began self-publishing an annual book titled The Bill James Baseball Abstract. It was a 68-page compilation of lesser known and loved statistics that James had observed from studying the box scores (a...
by Gerry Brown | Mar 31, 2018 | Customer Experience, Uncategorized
Whether or not Duke Ellington was a cricket fan, I don’t imagine that when he composed this famous song in 1932, that he’d expect that the 2018 Australian cricket team would take his words so literally. For any of you that have been on a day trip to Mars, or for whom...
by Gerry Brown | Jun 15, 2017 | Uncategorized
Margaret McDonald couldn’t stop shaking and shivering as the temperature in her small terraced house continued to drop precipitously. It gets cold and dark early on a windswept December night in Glasgow and 2011 was a particularly cold winter. With her boiler...
by Gerry Brown | Nov 8, 2016 | Uncategorized
Great historical figures that perform daring deeds, live exemplary and inspirational lives or make massive contributions to humankind are rightly feted in history books, statues, buildings and other visible signs of their time on earth. But they also leave something...
