by Gerry Brown | May 13, 2013 | Customer Service Solutions
Big Data hit the headlines in a front page article in the Sunday Times this weekend that suggested that the Met had agreed to buy mobile phone data, belonging to 27 million customers, from Ipso-Mori, a leading market research company, who in turn had bought the info...
by Gerry Brown | Apr 22, 2013 | Customer Service Solutions
The recent fine for making a bucket load of “silent calls”, levied against Talk-Talk (I guess more accurately called Not Talk!), was exceptionally heart-warming, and provided no little sense of schadenfreude, for those among us – yeah, that’s probably all of us...
by Gerry Brown | Jul 24, 2012 | Customer Experience
The Tour de France ended on Sunday in Paris with a stunning, bravura victory for Bradley Wiggins and Team Sky. As I saw the amiably tousled (well with his helmet off) figure of “Wiggo”, along with “Cav” and “Froomey, and the rest of the...