The Customer Lifeguard
  • Home
  • Services
    • Consulting
    • Workshops & Master Classes
    • The Customer Care Academy
    • Speaking
  • About
  • Clients
  • Resources
  • Blog
  • Contact
Select Page

A Lasting Legacy or Eternal Damnation – Redemption is in the clouds

by Gerry Brown | Nov 8, 2016 | Uncategorized

Great historical figures that perform daring deeds, live exemplary and inspirational lives or make massive contributions to humankind are rightly feted in history books, statues, buildings and other visible signs of their time on earth. But they also leave something...

Sounds Good – Breaking the sound barrier & communicating with clarity

by Gerry Brown | Nov 4, 2016 | Uncategorized

For those seeking solace from a soggy summer and a break from the baffling Brexit brouhaha there are few places that can compare with southern Ontario’s cottage country where I spent a very pleasant break this past summer. Stunningly hot, consistently sunny weather,...

Let’s Get Ready to Grumble- The Ends Justify the Moans

by Gerry Brown | Mar 29, 2016 | Uncategorized

Over 200 years ago, a humorous book entitled The Miseries of Human Life was written by the Reverend James Beresford. It was a satirical and ironic tome that recorded and praised the causes of discomfort in early 19th century England, that we would now term as “first...

The Babe, Dixie and Billie – The importance of measuring what matters

by Gerry Brown | Sep 11, 2015 | Uncategorized

In 1927 two men, separated by an ocean but united in desire, set records in their respective sports that have stood as enduring standards of true talent and immeasurable value to their team. Babe Ruth hit 60 home runs for the New York Yankees, which was more than any...

The Price is Right – But at Costco so is the Service!

by Gerry Brown | Apr 1, 2015 | Uncategorized

In the constantly evolving world of UK retail, one name that may not be as familiar as others is Costco. Perhaps the clue is found in their full corporate identity, Costco Wholesale Corporation. Their traditional customer base has been small and medium businesses...

Now it’s Personal – Just be you, the customers will love it

by Gerry Brown | Nov 4, 2014 | Uncategorized

We’d only been in the restaurant about three minutes, but had already had some humorous and warm conversations with three of the staff who immediately made us feel both welcome and pleased that we’d chosen this restaurant in downtown Vancouver. What came through loud...

Forget BYOD – BYOA is coming to a contact centre near you!

by Gerry Brown | Aug 1, 2014 | Customer Service Education

As mobile technology marches on unrelentingly and many device owners appear to be surgically or unnaturally attached to their smartphones and tablets, the concept of Bring Your Own Device (BYOD) has gained significant currency.  Briefly stated, BYOD refers to the...

The Kids are Alright – Ambition is Alive and Thriving in Somerset!

by Gerry Brown | Jul 30, 2014 | Customer Service Education

In a recent blog entitled Customer Service Education – A License to Skill, I spoke about the importance of rethinking, expanding and broadening career preparation for young people. In particular, the need for businesses and academic institutions to do more to equip...

Customer Service Education – A License to Skill

by Gerry Brown | Jul 15, 2014 | Customer Service Education

The Road to a Brighter Future isn’t a Dead-end Street The despair was etched across Gavin’s face. His trembling handshake and hunched shoulders conveyed a very real sense of low esteem, dejection and hopelessness. We met at a student job fair last year where I...

Get your Rs in gear and start rescuing customers

by Gerry Brown | Mar 27, 2014 | Customer Experience

The original three Rs can trace their start in life as a reference to the importance of a strong educational foundation: Reading, Riting and Rithmetic. Depending on which account you believe, they appear to date back to the early nineteenth century and, despite...
« Older Entries
Next Entries »
May 2022
M T W T F S S
 1
2345678
9101112131415
16171819202122
23242526272829
3031  
« Jul    

Recent Posts

  • Crossing the Great Divide – Organizational Engagement Brings Customer Experience to Life
  • There’s no new normal – Evolution isn’t a destination
  • There’s no new normal – Evolution isn’t a destination
  • Connecting the BOTS – Joining up to win Customers’ and Colleagues’ hearts and minds
  • Look who’s talking! Conversation not confrontation is the key to winning customer’s hearts

Categories

  • Customer Effort
  • Customer Experience
  • Customer Service Education
  • Customer Service Solutions
  • Digital Transformation
  • Uncategorized
Copyright © The Customer Lifeguard 2022 | All rights reserved | Privacy Policy
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT