by Gerry Brown | Jul 26, 2017 | Digital Transformation
Do try this at home. Pick two or three of your favourite and most used smartphone or device apps, such as those provided by airlines, banks, hotels or retail organizations. The best examples will be where you need to create or login to an account, and/or authenticate...
by Gerry Brown | Jul 10, 2017 | Digital Transformation
Any organizational discussion on improving customer experience (CX) will undoubtedly find that the digital experience, and the overall digital strategy, will quickly find a spot on the agenda. A well designed and thoughtfully timed digital strategy can drive enhanced...
by Gerry Brown | Jun 15, 2017 | Uncategorized
Margaret McDonald couldn’t stop shaking and shivering as the temperature in her small terraced house continued to drop precipitously. It gets cold and dark early on a windswept December night in Glasgow and 2011 was a particularly cold winter. With her boiler...
by Gerry Brown | Nov 8, 2016 | Uncategorized
Great historical figures that perform daring deeds, live exemplary and inspirational lives or make massive contributions to humankind are rightly feted in history books, statues, buildings and other visible signs of their time on earth. But they also leave something...
by Gerry Brown | Nov 4, 2016 | Uncategorized
For those seeking solace from a soggy summer and a break from the baffling Brexit brouhaha there are few places that can compare with southern Ontario’s cottage country where I spent a very pleasant break this past summer. Stunningly hot, consistently sunny weather,...