by Gerry Brown | Mar 27, 2014 | Customer Experience
The original three Rs can trace their start in life as a reference to the importance of a strong educational foundation: Reading, Riting and Rithmetic. Depending on which account you believe, they appear to date back to the early nineteenth century and, despite...
by Gerry Brown | Mar 8, 2014 | Customer Experience
For those of you that follow this blog regularly you’ll know that I like UK Train Operating Companies (TOCs) as much as I like a tooth ache and that molar misery is always intensified by one of my regional carriers, First Great Western (FGW). My recent blog The Great...
