The Customer Lifeguard
  • Home
  • Services
    • Consulting
    • Workshops & Master Classes
    • The Customer Care Academy
    • Speaking
  • About
  • Clients
  • Resources
  • Blog
  • Contact
Select Page

Empathy and Chatbots: Not always unnatural bedfellows

by Gerry Brown | Sep 25, 2025 | Uncategorized

Are Chatbots Capable of Empathy? There is a common perception that chatbots struggle to display empathy. But then, who truly excels at it? One of my guilty pleasures is reading the many consumer complaints featured in weekend newspapers—yes, the traditional printed...

Conversational AI – Is it all just Talk?

by Gerry Brown | Jul 4, 2025 | Customer Experience

Waiting for Godot, is a play written by Samuel Bennett, that premiered in English in London in 1955 and in a poll conducted by the British Royal National Theatre in 1998/99, it was voted the “most significant English-language play of the 20th century.”...
November 2025
M T W T F S S
 12
3456789
10111213141516
17181920212223
24252627282930
« Sep    

Recent Posts

  • Empathy and Chatbots: Not always unnatural bedfellows
  • Conversational AI – Is it all just Talk?
  • Network Rail – Words Fail Them!
  • The War of the (CX) Worlds
  • A Beacon of Light in a Sea of Indifference

Categories

  • Customer Effort
  • Customer Experience
  • Customer Service Education
  • Customer Service Solutions
  • Digital Transformation
  • Uncategorized
Copyright © The Customer Lifeguard 2022 | All rights reserved | Privacy Policy