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Recent Posts
- There’s no new normal – Evolution isn’t a destination
- There’s no new normal – Evolution isn’t a destination
- Connecting the BOTS – Joining up to win Customers’ and Colleagues’ hearts and minds
- Look who’s talking! Conversation not confrontation is the key to winning customer’s hearts
- Lies, Damned Lies and the (wrong) Statistics – Measuring what Matters for Positive Customer Outcomes – The End is Insight